Refund & Cancellation Policy

1. Overview

FarmDash is a subscription-based farm management platform. This policy explains your rights regarding cancellations and refunds. We aim to be fair and transparent — if you are unsatisfied with the service, please contact us first so we can resolve the issue.

2. Free Trial

New accounts receive a 90-day free trial of the Professional plan. No payment is required and no credit card is charged during the trial period. You may cancel at any time during the trial at no cost. At the end of the trial, your account automatically downgrades to the Free plan unless you choose to subscribe to a paid plan.

3. Cancellation

3.1 How to Cancel

You may cancel your subscription at any time by:

• Navigating to Settings → Billing in your FarmDash account and selecting "Cancel Subscription", or
• Emailing billing@farmdashsa.co.za with your account email and cancellation request.

3.2 When Cancellation Takes Effect

Cancellations take effect at the end of the current billing period. You will retain full access to all paid features until that date. No further charges will be made after cancellation is confirmed.

After cancellation, your account is downgraded to the Free plan. Your farm data is retained and accessible on the Free plan. You may reactivate a paid subscription at any time.

3.3 Account Deletion

Cancelling a subscription does not delete your account or data. If you wish to permanently delete your account and all associated data, please contact us at billing@farmdashsa.co.za. Data deletion is irreversible.

4. Refunds

4.1 General Policy

Subscription fees are generally non-refundable once a billing period has commenced. However, we will consider refund requests on a case-by-case basis in the circumstances described below.

4.2 Eligible Refunds

You may be eligible for a full or partial refund if:

• Service unavailability: FarmDash experienced significant, unplanned downtime (more than 24 consecutive hours) that materially impacted your use of the platform during a paid billing period.
• Duplicate payment: You were charged more than once for the same billing period due to a system error.
• Charge after cancellation: You were billed after a confirmed cancellation was processed.
• 7-day new subscriber window: If you are a first-time paid subscriber and request a refund within 7 days of your first payment, we will issue a full refund provided you have not made extensive use of the paid features.

4.3 Non-Refundable Situations

Refunds will not be issued for:

• Unused days remaining in a subscription period after cancellation
• Failure to cancel before the renewal date
• Dissatisfaction with features that were available and described prior to purchase
• Downgrade from a higher plan to a lower plan mid-cycle
• Accounts suspended due to violation of our Terms of Service

4.4 How to Request a Refund

To request a refund, email billing@farmdashsa.co.za with:

• Your registered email address
• The invoice number or payment date
• The reason for the refund request

We will review your request within 5 business days and respond with a decision. Approved refunds are processed within 7–10 business days to your original payment method.

5. Payment Methods

5.1 Card Payments (PayFast)

Card payments are processed securely via PayFast. Refunds for card payments are returned to the original card and may take up to 10 business days to reflect, depending on your card issuer.

5.2 EFT / Bank Transfer

EFT payments are manually reconciled. Refunds for EFT payments will be made via bank transfer to the originating account. Please provide your banking details when submitting your refund request.

6. Plan Upgrades & Downgrades

When you upgrade to a higher plan mid-cycle, your new plan takes effect immediately and you are billed a prorated amount for the remainder of the billing period. Credit from unused days on your previous plan is applied.

When you downgrade to a lower plan, the downgrade takes effect at the start of your next billing period. No refund is issued for the difference in the current period.

7. Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback or dispute with your bank or card provider. We are committed to resolving billing issues promptly and fairly. Chargebacks initiated without first contacting us may result in your account being suspended pending investigation.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be notified to active subscribers by email at least 14 days before taking effect.

9. Contact Us